Using Microsoft Outlook

Hostway has recently implemented changes to shared hosting plans that affect email and the account types. Details vary depending upon when you set up your account. Please refer to the appropriate instructions below:

Advanced Mail Service
Standard Mail Service (Note: Information regarding migration to the new systems will be provided to you shortly within SiteControl.)

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Advanced Mail Service

To configure your Microsoft Outlook client:

1. On the Tools menu, select Accounts to display the Internet Accounts window.
2. Click Add > Mail. The Internet Connection Wizard appears
3. Enter your display name. This is the name that will appear in the From: field in all of your outgoing mail. Then, click Next.
4. Enter your email address. Then, click Next. The E-mail Server Names window appears.

   

5. Select POP3 as your incoming mail server type.
6. In the Incoming mail server field, enter:
   
   

   mail.[domainname.com]

7. In the Outgoing mail server field, enter the name of your outgoing mail server. If you are using Hostway's mail server, enter:
   
   

   mail.[domainname.com]
   
   

   If you are using a mail server at an ISP instead of Hostway's mail server to send mail, enter the server name they provided you.

8. Click Next. The Internet Mail Logon window appears.

   

9. In the Account name field, enter the full user name for this email account, including the the domain name and extension. For example, username@sampledomain.com. Then, in the Password field enter your password.
   
   

   You can change your email password in SiteControl. For detailed instructions, see the SiteControl User Guide.

   
   
10. Click Next. The following dialog box appears.

    

11. Select the appropriate connection method. If you are using AOL, select the Connect using my phone line option.
12. Click Next. Then, click Finish.
13. The new email account is added to the list of accounts on Outlook's Mail tab. Select the new account and then click the Properites button on the right.
14. When the Properties dialog box appears, click the Servers tab and make sure the My server requires authentication checkbox is selected.
15. Click OK to save the settings.

For more information on using Outlook email client, consult the online help system available via the Outlook Help menu.

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Standard Mail Service

In order to use the SMTP mail server to send mail, you may need to be authenticated per each session. For detailed information, see SMTP authentication.

To configure your Microsoft Outlook client:

1. On the Tools menu, select Accounts to display the Internet Accounts window.
2. Click Add > Mail. The Internet Connection Wizard appears
3. Enter your display name. This is the name that will appear in the From: field in all of your outgoing mail. Then, click Next.
4. Enter your email address. Then, click Next. The E-mail Server Names window appears.

   

5. Select POP3 as your incoming mail server type.
6. In the Incoming mail server field, enter:
   
   

   mail.[domainname.com]

7. In the Outgoing mail server field, enter the name of your outgoing mail server. If you are using Hostway's mail server, enter:
   
   

   mail.[domainname.com]
   
   

   If you are using a mail server at an ISP instead of Hostway's mail server to send mail, enter the server name they provided you.

8. Click Next. The Internet Mail Logon window appears.

   

9. In the Account name field, enter your user name. This is the user name created for your in SiteControl. Then, in the Password field enter your password.
   
   

   You can change your email password in SiteControl. For detailed instructions, see the SiteControl User Guide.

   
   
10. Click Next. The following dialog box appears.

    

11. Select the appropriate connection method. If you are using AOL, select the Connect using my phone line option.
12. Click Next. Then, click Finish.

For more information on using Outlook email client, consult the online help system available via the Help menu.