Troubleshooting file transfer problems

The most common problems with transferring files are caused by incorrect FTP settings. If you are having file problems transferring your files using FTP, check your settings for the following:

Information	Description
Host Name	The location to which you will publish your files. The host name is your domain name, including your domain extension. For example, sampledomain.com or sampledomain.net. If your domain name has not been transferred yet (see the Domain Name Registration and Transfer FAQ for more information), you will need to use your temporary URL instead of your domain name. You can find your temporary URL by logging in to SiteControl. It is listed on the SiteControl home page that displays when you first sign on. For more information on using your temporary URL, see Using your temporary URL.
Host Directory or Directory Path	The directory that will hold all of the files for your Web site. This is also known as your "root" directory. Your Host Directory will always be /www. The directory path for the /www folder is: /home/[domainname]/www Where [domainname] is the name of your domain without the www prefix or the extension (.com, .net, etc.).
User Name	The user name for the account you will be using to FTP files. You can FTP files using your Master User account. If you have set up an additional user account with FTP rights in SiteControl, you can use that user name as well. You will need to modify permissions before users can use the FTP account to upload files. For more information on changing permissions, see Setting permissions. Remember that your Master User name is not the same as your SiteControl log in name. You cannot use your SiteControl log in name (customer ID) to FTP files. You can view a list of all your user names and their account types on SiteControl's Users/Passwords page. For more information, see the SiteControl User Guide.
Password	The password associated with your user name. You can reset and change passwords for all your accounts on SiteControl's Users/Passwords page. For more information, see the SiteControl User Guide.

The following table lists and provides possible solutions for other common file transfer problems.

Problem	Solution
I've been denied access to my site.	There are a number of reasons that you may be unable to access your root directory via FTP. Make sure that: - You are connected to the Internet. - You are using the correct user name and password to log on. - Your FTP client or Web-development application is configured correctly. - You are using the correct host name, user name and password. Remember that your Master User name is not the same as your SiteControl Log In name (Customer ID). If you have checked all of these things and are still having difficulty connecting, contact Way2Host support at support@way2host.com and inform them of the program you are using, the settings and the exact error message you are receiving.
I type my domain name in the browser but my home page is not showing up. What's wrong?	Make sure that your home page (the page that you want to display first when someone types your domain name in a browser) is named one of the following: - index.htm - index.html - default.htm - default.html
When I type my domain name in the browser, I get an "under construction" page.	When your account is first set up, Way2Host provides an under construction page. You need to remove this default page and upload your own home page named one of the following: - index.htm - index.html - default.htm - default.html
My links are not working.	Make sure that you have specified the correct path, especially if you are using subdirectories. Your links should not refer to a physical location on your computer's hard drive, such as the a: or c: drive. You should also be sure that you are using the correct file names and that you have uploaded all of the referenced files to the correct directory. Remember that in UNIX, file names are case-sensitive. file.htm is not the same as File.htm.
My images are not showing up. What is wrong?	First you should verify that you have uploaded all of the image files in binary format and have placed them in the correct directory. If you have done this, then the problem most likely has to do with the path to the image file you used in your HTML code (the src attribute of the <image> tab). Remember that in UNIX, file names are case-sensitive. Image.gif is not the same as image.gif. Finally, check that the file name is correct and that you have used the correct extension (typically .gif or .jpg).
Why aren't my pages showing up?	First, check that you have uploaded your files to the correct location. You should put all of your files in your /www directory. You should also make sure that you have uploaded your files in the correct mode. You should use the ASCII mode to upload unformatted text files (such as HTML files) and binary to upload image files and formatted text files, such as Microsoft Word® documents. Finally, check your file names. File names should not include spaces, special characters or punctuation marks other than underscores (file_name.htm) and the period between the file name and the extension (filename.htm). In UNIX, file names are case-sensitive (filename.htm is not the same as Filename.htm). Also make sure you are using the correct extensions (.htm or .html, for example).