Activating your new hosting account

The Getting Started Guide provides detailed information on activating your new hosting account. We recommend you refer to this guide as you activate your new hosting account as the following section provides only the basic information necessary to activate your account.

When you first log on to SiteControl, you will notice that the main page indicates that you still need to complete a few steps before your account is activated.

When you first get started, two different user accounts are already set up for you:

• The first one, your Customer Account, you are already familiar with-this is the account you used to log in to SiteControl (using your Customer ID and password). This account enables you to log in to SiteControl and manage all aspects of your account. Because this account provides access to all of your account information, including billing, you may want to be the sole user of this account.
• The second account is the Master User Account. This account enables you to connect to the Web server using FTP and to connect to the mail server to retrieve, read and send email. By default, the Master User name is your domain name without the domain extension. For example, if your domain name is sampledomain.com, your Master User is sampledomain. In some cases, such as when you have a long domain name, your Master User name may be shortened or may differ slightly from your domain name.

You can change the password for the Master Account at any time by selecting the Users/Passwords link in SiteControl. You can use the Users/Passwords section of SiteControl to set up multiple accounts for others who will be working on your Web site. For details, see Creating a new user account.

To set the passwords for your accounts:

1. On the SiteControl main page, click the link to activate your account. The Change Master Account Password page appears.
2. Enter the password you want to use for the Master User account. Remember this is the account you will use to connect to the server, transfer files and retrieve and send email.
3. Retype the password to confirm, and then click Set Password. You will use this password with your Master User name.

Your account is now active. If you would like, you can continue through the Setup Wizard to learn more about setting up your email and uploading files.