Starting a billing trouble ticket

If you are having problems related to your account billing, you can start a billing trouble ticket.

To start a billing trouble ticket:

1. In SiteControl, click Support.
2. Click the Start Trouble Ticket link. The Billing Trouble Ticket Submissions page appears.

   

3. The domain name you are currently managing displays by default. If you are entering a ticket for another domain, enter the domain name.
4. In the Type of Problem field, click the down arrow to select the type of problem you are having.
5. In the Details box, type a detailed description of your problem.
6. Click Submit.