Managing Your Account FAQ

FAQ: Managing Your Account

I forgot my password. What should I do?
I forgot my Customer ID. What should I do?
How can I change my SiteControl password?
I’ve got more than one domain. How can I set the default?
How do I change my contact information?
How can I receive Way2Host’s newsletter?
How can I change my billing method?
Can I change my billing cycle?
I need a statement for my account. How can I get this?
Can I change my hosting plan?
Who do I contact if I have questions about my billing?
How can I find out what features are included in my hosting plan?
I’d like to add new features to my plan. How do I do this?
Can I remove features from my plan?
I need FrontPage Extensions. How can I get these?
I’d like to set up a new domain. How can I do this?

I forgot my password. What should I do?

If you have forgotten your SiteControl password, go to the SiteControl log in page and enter your Customer ID or Domain Name and click Get Access Information.

Your password will be sent to you at the email address we have on file.

Top

I forgot my Customer ID. What should I do?

If you still have the Customer Information email you received when you first opened your Way2Host account, you can find your Customer ID there.

If you don’t have a copy of this email, you will need to contact customer support at support@way2host.com.

Top

How can I change my SiteControl password?

You can change your SiteControl password from within SiteControl.

1	In the upper-right corner of the SiteControl window, click Change Preferences.
2	Click Change Password.
3	Enter your new password and then retype it to confirm.
4	Click Change.

The next time you log in to SiteControl, you will use your new password.

Top

I’ve got more than one domain. How can I set the default?

If you have more than one domain with Way2Host, the default domain is the one that displays each time you log in to SiteControl. To specify the default domain:

1	In the upper-right corner of the SiteControl window, click Change Preferences.
2	Click the Default Domain field and select the appropriate domain name.
3	Click Change Preferences.

Each time you log in to SiteControl, information for this domain displays. You can view information for your other domains by selecting the domain in the Currently Managing field in the upper left corner of the SiteControl window.

Top

How do I change my contact information?

If your contact information has changed, you can update it by clicking the Personal/Billing Info link at the top of the SiteControl window.

Locate the Personal Information section, click Update Information and then make the necessary changes

Top

How can I receive Way2Host’s newsletter?

To receive Way2Host’s newsletter, click the Personal/Billing Info link at the top of the SiteControl window.

Locate the Personal Information section and click Update Information. Select the Please send me the monthly Way2Host newsletter check box.

Top

How can I change my billing method?

You change your billing method by selecting the Personal/Billing Info link at the top of the SiteControl window.

Locate the Billing Information section, click Update Information and then make the necessary changes.

Top

Can I change my billing cycle?

If you are currently on the Starter plan, you are billed yearly. If you are on the Plus plan, you can change your current billing cycle by clicking the Plan Info link in SiteControl. Click the Change link to the right of your current Billing Cycle and then select the desired billing cycle, either yearly or quarterly.

Top

I need a statement for my account. How can I get this?

You can view and print statements for selected periods of time. To access these statements:

1	At the top of the SiteControl window, click Personal/Billing Info.
2	Locate the Payments and Charges section and then click View Transactions.
3	Select the period for which you want a statement and then click View Statement.

Top

Can I change my hosting plan?

Yes. You can change your hosting plan at any time you like. For example, as your site's traffic grows, you may want to upgrade from the Starter Plan to the Plus Plan.

You can change your plan in SiteControl:

1	Select Plan Info.
2	Click Change Plan to the right of you current plan name.
3	Select the desired plan and click Change Plan.

Top

Who do I contact if I have questions about my billing?

If you have billing questions, you can start a billing troubleticket using SiteControl's Support section. You can also contact them directly via email. You can find the email address in SiteControl's Support section as well.

Top

How can I find out what features are included in my hosting plan?

You can find out what features are currently included in your hosting plan, as well what features are currently active, by clicking the Plan Info link in SiteControl.

Top

I’d like to add new features to my plan. How do I do this?

To add new features to your current plan:

1	In SiteControl, click Plan Info.
2	Locate the Features section and then click Change.
3	Follow the prompts to view more information about a selected feature and to place an order.

Top

Can I remove features from my plan?

Yes. To remove a feature, click the Plan Info link in SiteControl. Locate the feature you want to delete and then click the corresponding Delete button.

Top

I need FrontPage Extensions. How can I get these?

FrontPage Extensions are included with all Plus Plans, however you must request that we install them for you. To request installation of FrontPage Extensions on your account:

1	In SiteControl, click Plan Info.
2	Locate the Features section and then click Change.
3	Click Add FrontPage Server Extensions and then follow the prompts.

If you have already added FrontPage Extensions but these have become corrupted, contact support to have these reinstalled.

Top

I’d like to set up a new domain. How can I do this?

You can order a new domain by selecting the Order Service link at the top of the SiteControl window and then following the prompts.

Top